OPD to IPD Admission Conversion and Follow-up Agent
Lead/Patient Engagement
Overview
What it does
Bridges the critical gap between a doctor recommending admission or surgery and the patient actually proceeding. When an admission is advised in the HIS, this agent begins a supportive follow-up sequence to address patient concerns, educate them about the procedure, and simplify the pre-admission process, preventing patient drop-off.
Examples
Example scenarios
- Following your consultation, here is some information about the ACL reconstruction Dr. Kumar recommended. Do you have any initial questions I can help with?
- Hi there, your admission was recommended by Dr. Sharma yesterday. It is important not to delay this. We are here for you, if you have any questions, please ask
Trust & Safety
Safety features
- Clearly defines its role as non-clinical
- Escalates any medical questions directly to the doctor's or surgeon's care team
Integrations
Connects with
HIS/EMRScheduling systemsPatient education content libraryBilling systems for cost estimation